RunBook recommendations

Do you use a 3rd party product for a RunBook to document procedures and incidents? If you’re happy with the product and would recommend it, we’d be interested in the tip. I imagine that an on-premises app is preferred due to the sensitivity of the information but there are many cloud-hosted solutions out there today which are obviously more convenient.

Thanks!

Hi Norm! At Aptible, we use PagerDuty to handle all our availability and security incident workflows. One nice feature of PagerDuty is that you can embed or link to run books, as described in their “Alerting Principles” guide.

Note that we don’t keep any sensitive information in the embedded run book text. Instead, if there were any sensitive information involved in a run book, we’d store it outside of PagerDuty, and link to tht external, separately-authenticated document from PagerDuty.

Hope that helps,
Frank