When I click on the “To join, please log in or sign up here:” link in the invitation email, I see the error message There was an error accepting this invitation. Perhaps the verification code has expired?
There are a few things to check if you are not able to accept an invitation:
- If you have not used Aptible before, you’ll need to create an account to accept the invitation with. If you have done that successfully, you should see “
You are currently signed in as ${YOUR_EMAIL}” above the “Accept Invite”. This email should match the email the invitation was sent to. - Aptible invitations do expire after 7 days. The invitation sender can re-send the invitation from the “Pending Invitations” tab under the organization settings.
- If an invitation has been re-sent, the new invitation email will have a different invitation link. Only the latest invitation link will work correctly; the old link will generate the error you’re seeing
Perhaps the verification code has expired?even if the invitation was re-sent.
If you’re still encountering issues after checking the above, you can contact Aptible Support to troubleshoot further. Thanks!